Our Out-of-the-Box Services
If you’ve got a few customers, but either no customer success or support orgs, or a team of 1-4 that hasn’t built its strategic plans yet - LBY Consulting will work with your existing team and customers to create a tactical path toward growth and success. We'll talk through what you have in place, what you'd like to change, identify your focus areas, and build a plan.
This is the right place to start if you have small teams of support or success folks supporting your customers, but few established processes for things like renewals, SLAs, and handoffs between teams. During this call, we will identify your largest pain points, work with you to set goals, and begin building a plan to introduce processes and reduce chaos in your company.
If you have an existing team with processes and procedures that just aren't keeping up (or haven't been maintained), this service ensures your team is working as efficiently as possible. LBY Consulting will review your workflows and documentation, identify gaps and trouble spots, and work with you and your managers to build a scalable solution to sources of institutional friction.
Our Custom Services
If none of our out-of-the-box offerings fit your needs, we offer customized work that will meet your specifications.
During this 30-minute consultation, we’ll discuss your business, where you see opportunities for improvement, and how you’d like help as you move forward. We’ll work with you to identify the lowest-hanging fruit and determine if we are the right partners for you and your company to help you grow sustainably. After this chat, you’ll receive a custom statement of work that identifies the milestones and deliverables LBY Consulting will prepare for your team.
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