At LBY Consulting, we make building amazing Customer Success and Support functions easy and painless.
We’re dedicated to building solutions to solve today’s problems while navigating tomorrow’s potential pitfalls. With experience building customer success and support functions from single-person operations to teams handling multi-million dollar ARR, we have the expertise to help you navigate the customer woes you are facing with a low-risk, systematic approach.
We provide customized solutions by talking with your customers, your teammates (engineers, product managers, marketers, salespeople - everyone who has skin in the game), and deep-diving into your product to provide a robust analysis of where we can provide the most value. We’re here to partner with you every step of the way, ensuring that your journey is as smooth and successful as possible.
Explore what we offer
If you’ve got a few customers, but either no customer success or support orgs, or a team of 1-4 that hasn’t built its strategic plans yet, LBY Consulting will work with your existing team and customers to create a tactical path toward growth and success. We’ll identify the best opportunities for improvement and point out the ones that will have the most significant return in the long haul.
This is the right place to start if you have small teams of support or success folks supporting your customers, but few established processes for things like renewals, SLAs, and handoffs between teams. LBY Consulting will work with you to build the processes and procedures your organization needs to grow sustainably and painlessly into the future, with an eye out for the needs of your growing recurring revenue SaaS company.
If you have an existing team with processes and procedures that just aren't keeping up (or haven't been maintained), this service ensures your team is working as efficiently as possible. LBY Consulting will review your workflows and documentation, identify gaps and trouble spots, and work with you and your managers to build a scalable solution to sources of institutional friction.
Not sure if any of our offerings fit your needs?
We also offer customized consulting where we will work with you to identify the best opportunities to revolutionize your customer support and success organization to delight and retain your customers at the highest industry standards. After our initial consultation, you’ll receive a custom statement of work that identifies the milestones and deliverables LBY Consulting will prepare for your team.
Contact Us
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