At LBY Consulting, we take the pain out of building amazing Customer Success and Support functions.
We’re about building solutions to solve today’s problems while navigating tomorrow’s potential pitfalls. With experience building customer success and support functions from single-person operations to teams handling multi-million dollar ARR, we have the expertise to help you navigate the customer woes you are facing with ease.
We provide customized solutions by talking with your customers, your teammates (engineers, product managers, marketers, salespeople - everyone who has skin in the game), and deep-diving into your product to provide a robust analysis of where we can provide the most value. We’re here to partner with you every step of the way, ensuring that your journey is as smooth and successful as possible.
Explore what we offer
If you’ve got a few customers, but either no customer success or support organization or minuscule ones with no strategic plans - LBY Consulting will work with your existing team and customers to create a tactical path toward growth and success. We’ll identify the biggest opportunities for improvement and point out the ones that will have the biggest return in the long haul.
This is the right place to start if you have some customers and maybe some support or success people supporting them, but no real processes or procedures set regarding renewals, SLAs, or handoffs between teams. LBY Consulting will work with you to build the processes and procedures your organization needs to grow sustainably and painlessly into the future, with an eye out for the needs of the growing recurring revenue SaaS company.
If you have an existing team with processes and procedures that just aren't keeping up (or haven't been maintained), this service ensures your team is working as efficiently as possible. Our team will review your team functionality and work with you and your management team to identify and rectify any areas that may cause friction now or in the future.
Not sure if any of our offerings fit your needs?
We also offer customized consulting where we will work with you to identify the best opportunities to revolutionize your customer support and success organization to support your customers best. After our initial consultation, we will design a custom statement of work that identifies the milestones and deliverables LBY Consulting will prepare for your team.
Contact Us
Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!